Billing Terms & Conditions

Last updated: January 7, 2026

This policy explains how payments are processed on tissair.com, the security measures used to protect your information, and the payment methods currently accepted. By completing a purchase on our website, you agree to this Billing & Payment Policy, together with our Terms of Service and Privacy Policy.

1. Secure Checkout

Our checkout process uses industry-standard TLS/SSL encryption to help protect personal and payment information during transmission. This helps ensure that data entered at checkout is securely transmitted.

A secure connection can be verified by the padlock icon displayed in your browser’s address bar during checkout.

2. Payment Processing & Security

All payments are processed through PCI DSS–compliant payment providers.

PCI DSS (Payment Card Industry Data Security Standard) is an international security standard designed to protect cardholder data and reduce fraud. Our platform and payment partners maintain appropriate technical and organizational safeguards in accordance with these standards.

3. Accepted Payment Methods

We currently accept the following payment methods, subject to availability based on your device and location:

• Visa

• Mastercard

• American Express

• Shop Pay

• Apple Pay

• Google Pay

Available payment options are displayed at checkout. Payment method availability may vary and is not guaranteed for every customer or device.

4. Handling of Payment Information

Tissair does not store full credit or debit card numbers and does not have access to complete payment credentials.

Our payment providers share only limited, non-sensitive information with us (such as payment method type and partial identifiers) to allow us to process orders, provide customer support, and manage transactions.

Billing and transaction information is retained only as necessary to:

• Process orders

• Provide customer support

• Meet legal, accounting, or regulatory obligations

5. Payment Authorization & Verification

All payments are subject to authorization by the issuing bank or digital wallet provider.

For security and fraud-prevention purposes, additional verification measures may be applied by payment providers, such as address or security code verification. If a payment cannot be authorized or verified, the order may not be completed.

Any amounts captured in error will be handled in accordance with this policy and applicable payment network rules.

6. Pricing, Currency & Charges

Prices are displayed in CAD currency. If your payment provider operates in a different currency, currency conversion rates, foreign transaction fees, or temporary authorization holds may apply. These fees are determined by your provider, and we recommend contacting them directly for details.

7. Billing Descriptor

Charges on your bank or card statement may appear under a descriptor such as “TISSAIR” or a similar variation.

If you have questions about a charge, please contact us so we can assist.

8. Refunds

Approved refunds are issued to the original payment method used for the purchase.

Refund processing times vary by payment provider and typically take 5 business days after the refund is issued to appear on your statement.

For full details regarding refund eligibility and conditions, please refer to our Return & Refund Policy.

9. Privacy & Data Protection

We handle personal and payment-related information only as necessary to process transactions, provide customer support, and comply with applicable laws.

For full details on how personal information is collected, used, and protected, please review our Privacy Policy.

10. Contact Information

If you have questions about billing or payments, please contact us:

📧 support@tissair.com
📞 +1 (613) 416-1447

Business Address
917 Rue Pierre Bédard, Chicoutimi, QC G7H 2N9, Canada

Customer Support Hours
Monday to Friday
9:00 AM – 5:00 PM