Privacy Policy

Last updated: 6 December 2025

Tissair (“we”, “us”, or “our”) operates this website and online store, including all related content, features, products, and services (collectively, the “Services”). Our store is hosted on Shopify, which provides the e-commerce platform that allows us to sell our products and manage customer interactions.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit, use, or make a purchase through our Services, or when you communicate with us in any other way.

If there is any inconsistency between this Privacy Policy and our Terms of Service regarding the handling of personal information, this Privacy Policy will govern.

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

When we refer to “personal information,” we mean information that identifies, relates to, describes, or can reasonably be linked to you or another individual. This does not include anonymized or aggregated information that cannot reasonably be used to identify you.

Depending on how you interact with the Services, we may collect the following categories of personal information:

• Contact information, such as your name, email address, phone number, billing address, and shipping address
• Payment and transaction information, including payment method details, transaction confirmations, and order history (payment details are processed securely by third-party payment providers)
• Account information, such as login credentials, preferences, and settings (if you create an account)
• Purchase and browsing activity, including products viewed, added to cart, purchased, returned, or exchanged
• Communications, including messages you send to us through customer support or other channels
• Device and technical information, such as IP address, browser type, device identifiers, and usage data

Sources of Personal Information

We may collect personal information from the following sources:

• Directly from you, when you place an order, create an account, contact us, or otherwise provide information
• Automatically, through your use of the Services, including via cookies and similar technologies
• From service providers, such as payment processors, shipping partners, analytics providers, and customer support tools
• From third parties, where permitted by applicable law

How We Use Your Personal Information

We use personal information for the following purposes:

Providing and improving our Services

To process payments, fulfill orders, arrange shipping, handle returns or replacements, manage accounts, provide customer support, send order-related communications, and maintain and improve our website and services.

Marketing and communications

To send marketing or promotional communications where permitted by law. You may opt out of marketing emails at any time by using the unsubscribe link or contacting us.

Security and fraud prevention

To protect our customers, our business, and the Services, including detecting, preventing, and responding to fraudulent, unauthorized, or unlawful activity.

Legal and compliance purposes

To comply with applicable laws and regulations, respond to lawful requests, enforce our terms and policies, and protect our rights and the rights of others.

How We Share Personal Information

We may share personal information with third parties in the following circumstances:

• With Shopify, which hosts our store and supports core e-commerce functionality
• With service providers who perform services on our behalf, such as payment processing, shipping and fulfillment, analytics, IT support, and customer service
• With marketing and advertising partners, where permitted, to help deliver relevant advertising and measure campaign effectiveness
• In connection with legal obligations, such as responding to court orders, lawful requests, or regulatory requirements
• In connection with a business transaction, such as a merger, acquisition, restructuring, or sale of assets

We do not sell your personal information.

Relationship With Shopify

Our Services are hosted on Shopify. Shopify collects and processes certain personal information to provide, maintain, and improve its platform and related services.

Your information may be transferred to and processed in countries outside of your country of residence as required for Shopify to operate its services. For more information, please review the Shopify Consumer Privacy Policy at:
https://privacy.shopify.com

Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website, analyze performance, and improve your experience. You can manage cookie preferences through your browser settings. Disabling cookies may affect site functionality.

Third-Party Websites and Links

Our Services may contain links to third-party websites or platforms that we do not own or control. We are not responsible for the privacy practices, content, or security of those third-party sites.

Children’s Privacy

Our Services are not intended for individuals under the age of majority in their jurisdiction. We do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us so we can take appropriate steps.

Data Security and Retention

We use reasonable administrative, technical, and physical safeguards to protect personal information. However, no system is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our policies.

Your Rights and Choices

Depending on your location, you may have rights regarding your personal information, including the right to:

• Access or receive a copy of your personal information
• Request correction or deletion
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent

To exercise your rights, please contact us using the information below. We may need to verify your identity before responding.

International Transfers

Your personal information may be transferred to and processed in countries outside your country of residence. Where required, we rely on appropriate safeguards to protect your information in accordance with applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page.

Your continued use of the Services after changes take effect constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, or if you wish to exercise your rights, please contact us at:

📧 support@tissair.com
📞 +1 (613) 416-1447

Business Address
917 Rue Pierre Bédard, Chicoutimi, QC G7H 2N9, Canada

Customer Support Hours
Monday to Friday
9:00 AM – 5:00 PM